Q. How long will a Scentsy  Bar last?
     A. They will last roughly 50 - 80 hours.  However some last longer.  It depends on the strength of the fragrance.

Q. How long can I leave my Scentsy warmer on?
     A. As long as you feel comfortable leaving it on.   Think of it as a night light, I leave mine on 24/7.

Q. What kind of wax is used when making a Scentsy Bar?
     A. We use a food-grade petroleum wax.  This wax was chosen because of its superior scent loading capability, melting point and firmness.  We only warm the fragrance out of the wax.  Unlike traditional candles, the wax remains in the warmer,  preventing toxic chemicals from being released into the home.

Q. What is a food grade petroleum wax?
     A. It's just that, edible!  Scentsy most definitely does not recommend eating their product, but it is also the same material used on apples, giving them their shine.

Q. What type of oils are used in Scentsy Bars?
     A. Key fragrance oil, which is the highest grade of oil, before processing.

Q. Do I use a whole Scentsy Bar at one time?
     A. Scentsy Bars come in eight, break-a-part sections. Choose your favorite fragrance, break off one or two sections and place in our warmer. Next, turn on your warmer, relax and enjoy.   Feel free to mix a few fragrances together to create your own signature scent!

Q. How hot does the wax get when warmed?
The wax will get to just above room temperature, which is not hot enough to burn skin, so it won't harm your loved ones or pets.

Q. How do I clean the wax out of the Scentsy warmer?
     A. When the wax is melted, pour it into a disposable container and wipe the dish with a paper towel.

Q. What wattage of light bulbs do the Scentsy warmers use?
     A. Our full size warmers use a standard 25 watt light bulb. Midsize warmers use a 20 watt bulb and plug-in warmers use a 15 watt bulb.  Each new warmer comes with its own light bulb.

Q. What are the costs of shipping?
     A. Shipping is free for any party with $150 or more in total retail sales in the continental US.  Individual orders can be shipped for only 10% of your total order, with a $5.00 minium.  For Hawaii, Alaska, Puerto Rico and Canada, additional shipping rates apply for parties and individual orders.

Q. How long until delivery?
     A. Approximately 2 to 3 weeks from the time the order is placed.  However, most shipments generally arrive sooner.
Q. Can I sell Scentsy Products online?
     A. Yes!  Scentsy Independent Consultants can sell products online through their replicated website.  All online advertising must first be approved by the home office.

Q. Can I sell Scentsy Products on eBay?
     A. No.  To maintain the quality and integrity of our products, Scentsy Independent Consultants are prohibited from selling on eBay or any other auction type website or service.

Q. Can I make my own personal Scentsy website?
     A. Yes!  Scentsy Independent Consultants can make their own external website or blog (other than their Scentsy replicated website). The website must be submitted to Scentsy for approval.  Once approved, you will receive a button to place on your website showing it has been approved.

Q. Can I sell Scentsy Products at fairs and events?
     A. Yes!  Scentsy Independent Consultants are allowed to sell at local events and expos, but only one Scentsy booth is allowed at any one event.

Q. Are there any monthly or quarterly sales requirements?
     A. No!  In order to maintain your consultant status, you only need to place an order between July and December!  Perfect for anyone who is wanting to purchase products for themselves, and their friends and family.

  Q. Are there any requirements to earn commissions on my team members?
     A. To earn commission on your team members, you must be a Lead Consultant, and sell a monthly minimum of $500  in Personal Retail Volume. 

Q. What is a Scentsy Lead Consultant?
     A.  A Lead Consultant is one who has sold $500 in Personal Retail Volume, $1000 in Group Wholesale Volume and have one active Frontline Consultant, all in one calendar month.

Q. How much is a Scentsy Starter Kit?
     A. Our Starter Kits are $99 plus $10 shipping, and sales tax where applicable.  Each kit contains everything you need to start your Scentsy Business, including a Full-Size Warmer, 50 Catalogs and all 80 Fragrance Testers.  You will also receive your own personal website FREE for 3 months! (Website is optional thereafter for $10 a month.)

Q. How long does it take to get my Scentsy Starter Kit?
Starter Kits are generally shipped within 48 hours of enrollment, and ship via UPS.

Q. What forms of payment does Scentsy accept?
     A. Scentsy accepts VISA, Master Card, American Express and Discover.   All orders are submitted through a Consultants workstation, and paid in full by credit or debit card at the time the order is placed.  Scentsy Consultants may choose to accept checks, or have guests write checks to the Party Hostess, who will then pay the Scentsy Consultant.   All orders paid by check may be held until the check has cleared the bank.

Q.  Does Scentsy Charge any credit card processing fees?
     A. No!  Scentsy does not charge consultants to process credit cards. 
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